Lam Dong Ranks Third Nationwide in Digital Transformation

As the province continues to consolidate its administrative structure following the merger, Lam Dong has recorded significant progress in administrative reform and digital transformation, aiming to improve services for citizens and businesses.

Specifically, according to the Government Steering Committee’s announced results, Lam Dong ranked third out of 34 localities in the Government Digital Transformation Index and seventh out of 34 provinces and cities in the 2025 Administrative Reform Index. Notably, the province ranked 12th nationwide in the 2025 Satisfaction Index which measures citizens’ and businesses’ satisfaction with public administrative services.

These results reflect improvements in governance, administrative procedure processing, and the application of technology in public administration, especially as the newly merged province now has the largest area in the country, a large population, and a higher number of commune-, ward-, and special-zone-level administrative units than before.

Following the merger, Lam Dong has faced many new challenges in restructuring the administrative apparatus, assigning responsibilities, and standardizing work processes among departments, agencies, and local authorities.

The integration of specialized agencies, restructuring of job positions, addressing staffing redundancies, and consolidating information systems related to land management, civil registration, urban planning, and administrative procedures have all placed considerable pressure on operations.

To address these challenges, the Provincial People’s Committee has implemented multiple solutions to ensure the uninterrupted operation of the administrative system. The province promptly issued regulations defining the functions, duties, and authority of newly merged departments and agencies, strengthened leadership personnel, and accelerated decentralization and delegation of authority, clearly assigning responsibilities to provincial departments and commune-level authorities in handling administrative procedures.

This approach has helped reduce pressure on provincial-level agencies while shortening travel distances and waiting times for residents and businesses.

One notable measure is Lam Dong’s continued operation of satellite administrative service points in former administrative centers.

At the same time, the province has strengthened the interconnection of electronic document processing systems, reducing the need for residents to travel long distances across the newly expanded province. This is considered an appropriate solution given the province’s vast territory and many communities located far from administrative centers.

Nguyen Duc Vu, Deputy Director of the Lam Dong Department of Home Affairs, said the province will continue improving service quality at one-stop administrative service centers while enhancing workplace culture and communication attitudes among officials and civil servants.

The province will also introduce electronic feedback channels and QR-code applications so residents can immediately evaluate administrative services after receiving their results.

In parallel, Lam Dong is focusing on developing a shared data repository and strengthening data integration among sectors such as land management, construction, taxation, and justice. The goal is to gradually establish synchronized administrative processing systems and reduce repeated information requests from citizens when carrying out administrative procedures.

Alongside technological advances, Lam Dong is also prioritizing stricter administrative discipline, conducting more unannounced inspections into public service performance, and strengthening accountability among agency leaders.

Cases involving delays, harassment, or misconduct in handling administrative documents will be strictly addressed. At the same time, effective models and best practices in administrative reform and digital transformation will be expanded across the province.

The province’s 2025 rankings are seen as a positive signal, demonstrating that Lam Dong is not only adapting to its new administrative model after the merger but also gradually transitioning from traditional administration to a modern governance system driven by data, technology, with the satisfaction of citizens and businesses serving as a key measure of service quality.